First steps and FAQs
Starting the Journey
We understand that moving into aged care is a significant decision, often filled with questions and emotions. Our team is here to guide older people and their families through every step of the process with care, compassion, and clarity. From the first conversation to settling in, we provide support, information, and reassurance to make the journey as smooth and comfortable as possible.
Steps to Admission
- Enquiry – Contact us to discuss your needs.
- Tour – Visit our community in person or virtually.
- Assessment – Organise an ANACC assessment for eligibility.
- Application – Submit forms with required documents.
- Placement – Finalise accommodation and care arrangements.
Support Along the Way
Our admissions team is here to answer questions and provide support at every stage.
FAQs
What types of care do you provide?
We offer a full range of care options, including permanent residential care, respite care, dementia support, transition care program, specialist dementia care program, palliative and end-of-life care, and support at home.
Can families visit at any time?
Yes, families and friends are welcome to visit. We encourage regular contact to help older people stay connected with their loved ones.
What is included in the fees?
Fees cover accommodation, meals, cleaning, laundry, and access to our care and support services. Additional costs may apply for personal items or optional extras.
Do you provide meals and cater for dietary needs?
Yes. Our dining team prepares fresh, nutritious meals daily, and we cater for cultural, medical, and personal dietary requirements.
Can I bring personal belongings or furniture?
Absolutely. We encourage older people to bring familiar items such as photos, decorations, or small pieces of furniture to make their room feel like home.
How do you support people living with dementia?
We provide specialised dementia care programs in safe and supportive environments, with tailored activities and compassionate staff trained in dementia care.
Is there support for families during end-of-life care?
Yes. Families are supported with compassion, and an additional bed is available if you wish to stay overnight with your loved one.
What activities and lifestyle options are available?
We offer a wide variety of activities, from social gatherings and exercise programs to cultural events and creative workshops, so everyone can stay active and engaged.
How do I apply for aged care?
The first step is an assessment through My Aged Care. Once this is completed, our admissions team can guide you through the application and moving-in process.
Who can I talk to if I have more questions?
Our team is always here to help. You can contact us by phone, email, or through the website to get friendly advice and clear information.